The much-anticipated Game of Thrones prequel House of the Dragon premiered on HBO Max with some hiccups for some subscribers. As the first episode was launched online, some users reported the app crashing which prompted them to seek help.Some users didn’t have any issues and said they were seeing the episode three minutes before the 9 p.m. ET scheduled release. However, the HBO Max Help Twitter account was experiencing a lot of traffic as subscribers tried to stream House of Dragon.One user, in particular, said that they were getting a “title not available” error message, which customer service said they would “love to help to get this figured out.” Another user didn’t seem amused that the app “would crash” and HBOMaxHelp advised to “try closing the app and restarting to see if this helps.”The HBO Max support team would later acknowledge issues of the site crashing and replied to a user saying: “We’re aware some users may be encountering issues at the moment. Please try closing the app and restarting to see if this helps. Reach back out right away if you still have trouble.”HBO Max reached out to Deadline with a statement claiming users accessing the service via Amazon’s Fire TV devices were the ones experiencing the most issues.“House of the Dragon is being successfully viewed by millions of HBO Max subscribers this evening,” read the statement. “We’re aware of a small portion of users attempting to connect via Fire TV devices that are having issues and are in the process of resolving for those impacted users.”Since the story was published Amazon reached out to confirm the streaming issues had been resolved.“There was an issue with the HBO Max app which affected a small number of users attempting to watch House of the Dragon on a subset of Fire TV devices. We’ve worked with HBO to resolve it, and HBO has pushed out a fix resolving the issue,” Amazon said in a statement to Deadline on August 22.House of the Dragon is based on George R.R. Martin’s “Fire & Blood,” the series, set 200 years before the events of Game of Thrones, tells the story of House Targaryen.The show stars Paddy Considine, Matt Smith, Olivia Cooke, Emma D’Arcy, Steve Toussaint, Eve Best, Fabien Frankel, Sonoya Mizuno, and Rhys Ifans. Cast for the series also includes Milly Alcock, Bethany Antonia, Phoebe Campbell, Emily Carey, Harry Collett, Ryan Corr, Tom Glynn-Carney, Jefferson Hall, David Horovitch, Wil Johnson, John Macmillan, Graham McTavish, Ewan Mitchell, Theo Nate, Matthew Needham, Bill Paterson, Phia Saban, Gavin Spokes, Savannah Steyn.
© 2022 Deadline Hollywood, LLC.